Professional Support Services

Whether you are looking for assistance setting up your new office printer or implementing a more complex end-to-end solution, Xerox can help your organization become more productive and effective. Our national group of systems analysts, professional trainers, and advanced consultants can work with your staff to make your business operate at peak efficiency through delivery of our Consulting Services and Customer Training offerings.

Professional Support Services brochure (PDF, 1MB)

If you are looking for a way to acquire consulting and training for ongoing support, then Xerox Services AdvantageSM Professional Services may be the best choice for you. It lets you take advantage of Analyst and Trainer services in the most flexible way possible.

Xerox Services Advantage brochure (PDF, 7,294 KB)

Consulting Services

Xerox offers total support with a complete portfolio of product, application, and network services with the same approach to quality as our award winning solutions. Our Xerox Consulting Services Organization has over 600 highly skilled individuals. They have the expertise to provide printing workflow support for all industries and applications served by Xerox.

The Consulting Services systems analysts have achieved a number of industry certifications from companies that include: CompTIA, Microsoft, Novell and Adobe. In addition, our analysts have expertise in: Color Management, Networks, Printing Technologies, Print Data Streams, Variable Data/Variable Information, Database, IT Security, Transaction Printing, Document Imaging, Document Management, and Project Management.

We deliver a range of Consulting Services that enable your operation to run more cost effectively as your business needs and systems infrastructure evolve:

Workflow requirements analysis/assessment
Solution Implementation
Solution Integration
Workflow Management
Color Management
Application Development
Forms Creation and Conversion
Systems and Network Consulting
Document Imaging Services

In addition, Xerox Advanced Consultants can provide professional services to help enable your Variable Information applications. We have experience with a wide range of VI application software packages. Services available include:

Application Development
Programming Services
Color Consultation
Implementation Services
Web Development and Design Services

Leverage the power of Xerox Consulting Services. For more information download the brochure (PDF, 1MB).

Customer Training

Maximize the efficiency of your most important asset - your people. Ensuring that your employees are well-trained is an essential part of any solution implementation from Xerox. Let Xerox help you on the path to developing a motivated and efficient staff, and by doing so, grow your return on investment.

From the basic to the more complex, our professional instructors are dedicated to teaching your employees how to maximize the effectiveness of your Xerox printing and workflow solution. Training programs will be customized to focus on the requirements of your people and how they can become more productive through enhanced skills and more effective work processes. For example, our training can address the following topics:

Your New Product - Learn how to best apply the features and capabilities of your new product to meet your needs.
Your Productivity - Learn how your Xerox solution can be used to enhance your document management workflow to enable maximum productivity.
Your Environment - Learn how you can realize maximum value from your Xerox solutions within your current technical and workflow environment.

Course material is flexible and classes are cost-effective - adapted to suit your organization's needs. Xerox also provides targeted online and self-training options at no additional cost to you. To register, login, or check if online training is available for your Xerox equipment, visit www.xerox.com/onlinetraining.

Instructor led training is available for the following Xerox product offerings

Office:

Office monochrome printers and MFPs
Office color printers and MFPs
Office software solutions

Production:

Mid- to high-volume production color printers (for example, DocuColor™ 260, 700 Digital Color Press, DocuColor™ 8000)
iGen3/4™
Production monochrome printers
Continuous feed printers
Wide format printers
FreeFlow™ workflow software

Take a look at some of the training opportunities available for office equipment and production business development:

Xerox Services Advantage (PDF, 7,297 KB)

Customer Training (PDF, 241 KB)

XMPie® Training and Professional Services (PDF, 367 KB)

Business Development Services

Workflow Assessment Services (PDF, 1,174 KB)

Color Management Training (PDF, 1,565 KB)

Design for Digital Training (PDF, 849KB)

SmartPress Production Consultant Services (PDF, 2,483 KB)

If you are interested in more information about our customer training offerings call 1-800-275-9376 x773