Luton & Dunstable University Hospital

Our Challenge: Founded in 1939, the Luton & Dunstable University Hospital is a leading acute hospital in Bedfordshire, England. To deliver the highest level of patient care, L&D needs to maintain an efficient clinical and administrative operation. All told, the cost of operating L&D's paper-based records system added up to as much as £14 million over a 10-year period.

Our Solution: By 2011 Luton & Dunstable Hospital was ready to replace its paper medical records with an electronic medical record (EMR) system designed to provide clinicians, administrators and patients with reliable, flexible and secure access to patient information. A year and half later, after a rigorous selection process, the hospital signed a 10-year contract with Xerox, which proposed creating a single unified records management system featuring "intelligent paper" recognition and full process automation.

Our Results: Based on current estimates, L&D's move to an all-digital records management system should reduce costs significantly for the hospital. A major portion of these savings is expected to come from a reduction in physical storage and transport expenses as L&D phases out its onsite inventory of some 300,000 paper medical records and reuses the space for clinical or other core functions. Beyond the cost advantages, L&D's migration to all-electronic medical record is boosting operational efficiencies in ways that are leading to better patient care.



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