Stopped printing after 3 sheets
(Globale Bewertung)
I printed 3 single sheet documents just fine. A few days after, I tried printing a 20 pages document, the printer took more than one sheet of paper at once from the tray and it jammed the printer. I removed all the papers from the printer, removed the toner, I don't see anything wrong in the rollers and I can no longer print because the printer is in paper jam error mode. Now I have a very nice printer than cannot do the only thing it's supposed to do and I've been waiting for a technician from Xerox for almost one week now without any idea when I'll have a visit from the technician or when I'll have a printer in working order.Response from Xerox.com
- Anonymous
- Xerox Customer Support
We apologize that you are experiencing issues with your Xerox B230 device. We would be happy to assist and have reached out to you via the contact information provided with your review.
May we suggest you check out these articles from our support pages:
https://www.support.xerox.com/en-us/article/KB0431220
https://www.support.xerox.com/en-us/article/KB0328101
https://www.support.xerox.com/en-us/article/KB0326756
If you need additional support, feel free to contact us at 800-835-6100 option 1, 1. We look forward to working with you.
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