Zu Hauptinhalt springenKlicken Sie hier, um unsere Erklärung zur Barrierefreiheit einzusehen oder kontaktieren Sie uns bei Fragen zur Barrierefreiheit.

ecm family service toronto

Case Study: 100 Years — and 500 Boxes — of Paper Records, Now Digitized

Family Service Toronto (FST) was so busy taking care of people, it neglected its own paper problems. Since 1914, FST has connected distressed Torontonians with counseling, community development, advocacy and public education. FST’s services and clients grew over a century, and so did its paper records. Finally, it turned to us for help.

Family Service Toronto Tackles Its Paper Challenges with Xerox Digital Solution YouTube Video

FST administrative staff used to do a lot of manual data entry and validations, which were very time-consuming and prone to human errors. As massive volumes of documents kept growing, FST realized it was running out of office space and needed a huge purge.

Through FST’s strategic partnership with Xerox Canada, we helped digitize their paper-based records system, including 500 Bankers Boxes of files. We also installed and managed a fleet of Xerox® ConnectKey® technology-enabled devices, and automated applications that help drive a number of key, daily business processes.

Highlights of the Results

With the new Xerox® Enterprise Content Management solution in place, FST expects a 20% ROI on digitization of documents across multiple departments, as well as a reduction of audit times, and an increase in office space. Check out these other highlights:

  • Gained compliance with legislative requirements for records retention.

  • Digitized about 500 Bankers Boxes of paper records for easy access and efficient retrieval.

  • Designed file architecture and metadata structure based on user needs. Staff now use multifunction printers and desktop scanners to scan and integrate documents into a Xerox® DocuShare® storage system, which is integrated with client databases, allowing for a single point of access.

  • Automated paper processes specifically for FST’s popular Passport program. Previously Passport invoices and receipts came by faxes and emails which were printed, processed, scanned and shredded.

  • Reduced invoice processing time for the Passport program by 60%, improved accuracy, removed duplicate data entry, and turned cumulative manual submission into a single, automated workflow.

  • New invoice submission portal incorporates a voice and text notification system that confirms client payments.

Vani Visva, FST’s director of finance and business technology, sums up the project’s positive results, saying, “Overall, our client experience and capacity improved immensely.”

Find out what a similar Xerox solution could do for your business.

Einblicke: Enterprise Content Management

Informieren Sie sich mit PDFs, Videos, Infografiken und weiteren Materialien über dieses Thema.

docushare enterprise content management report

Xerox ConnectKey for DocuShare

Easy, intuitive scanning directly to your business processes

Weiterführende Artikel

  • Fingers typing on a keyboard, overlaid with security lock icons

    Zero Trust an erster Stelle.

    Ihre Sicherheit ist unsere oberste Priorität. Erfahren Sie, wie unsere Produkte und Services unsere Zero-Trust-Initiativen unterstützen.

  • Two employees in a room of servers, looking at a laptop

    Sorgen Sie dafür, dass wichtige Informationen immer sicher und abrufbar sind

    Hält Ihr Unternehmen tatsächlich alle in der Branche geltenden Vorschriften ein?

  • Blue geometric building panels

    Xerox wird im Quocirca-Bericht über die MPS-Anbieterlandschaft 2022 als Marktführer positioniert

    Xerox ist auch weiterhin führend in der MPS-Anbieterbewertung von Quocirca, basierend auf der strategischen Vision und der Bandbreite seines Serviceangebots mit Cloud, digitalem Workflow, Sicherheit und Analyse.

  • Blue blocks on a circuit board

    Xerox im Quocirca-Bericht über Cloud Print Services 2022 zum Marktführer ernannt

    Quocirca kürte Xerox vor allen Mitbewerbern in der Branche zum Marktführer für Managed Print Services in Bezug auf die strategische Vision und den umfassenden Service mit cloudbasiertem Gerätemanagement, Druckmanagement sowie unseren Produktivitätstools.

  • Coworkers standing near a conference room, looking at a laptop

    Quocirca: Channels to Managed Print Services

    Xerox wurde im neuen Quocirca-Bericht über MPS im Channel als Marktführer positioniert.

  • Packende Optimierung­smöglichkeiten

    Erfahren Sie, wie wir dank unserer Apps die Kommissionier- und Verpackungsabläufe der Morrell Group optimierten und dem Unternehmen so enorme Kosteneinsparungen ermöglichten.

Teilen